Investigating - We had issues yesterday and the day before. We have identified and addressed the source, and email sending has returned to normal levels. Bookings, payments, and customer data are not affected — this is limited to the timing of outbound email delivery.
We are actively monitoring as sending capacity recovers over the next several hours and will update this incident once it is fully resolved.
Aug 24, 2026 - 21:47 EDT
Resolved -
As of August 24, email delivery has fully recovered and is operating normally. If you did not receive an expected email (such as a booking confirmation) during August 22–24, please contact our support team and we'll be glad to resend it. We apologize for any inconvenience.
Aug 24, 08:30 EDT
Resolved -
Email delivery began recovering on August 23. Sending was restored, but some messages remained delayed while a processing backlog cleared. We continued to monitor delivery closely. (Related to the disruption that began on August 22.)
Aug 23, 08:00 EDT
Resolved -
Beginning on August 22, some outbound emails — including booking confirmations, notifications, and password-reset messages — were delayed or, in some cases, not delivered, due to a disruption with our email delivery provider. Our team identified the cause and began working on a resolution. (This issue continued through August 23–24.)
Aug 22, 04:00 EDT